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Mastering Administrative Skills in Massachusetts

Build your tool kit for success today! Information overload, plus mountains of paper, minus time, equals stress! By the time you've finished answering the phone, returning calls, wading through email, and prioritizing the stack of papers spilling out of your in-box, you hardly have any time left to do your actual work! Without the skills needed to make your way through a typical crazy workday, you could very well find yourself drowning in a sea of data, documents and distress. Then you need to get the rest of your work done! Purchase these reference materials today and get the core skills you need to get ahead of the wave of work that comes at you every day. You will learn how to plan to get the most out of every day and week - and stick to it! Benefits for You •Effectively manage office communication tools •Manage multiple bosses with ease •Understand how to implement gatekeeping strategies •Get the time management techniques that will help you get the job done
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Time Management Strategies
(Break 10:15 am – 10:30 am)
— Cheryl A. Jacobs
  • Identify Time Wasters and Nonessential Tasks and How to Control Them
  • Identify and Manage Workload Priorities
  • Understand Why and How You Procrastinate and Develop Strategies to Overcome Procrastination
  • Improve Your Ability to Focus on High Priority Tasks and Understand the Difference Between 'Vital', 'Urgent', and 'Needed'
Building Your Credibility With Effective Communication
— Marilyn Edelson
  • Basics of Understanding Communication
  • Verbal and Nonverbal Communication
  • The Art of Listening
  • Building Trust
  • Negotiating Differences
Building Your Credibility With Effective Communication Tools (Continued)
— Marilyn Edelson
  • Communicating on the Phone
  • Communicating by Written Word
  • Email
  • Become a Better Communicator at Work and at Home
  • Tips for Mastering Difficult Conversations
Gatekeeping Strategies
— Natascha F. Saunders
  • Determining Which People and Organizations Are Priority
  • Resolve Issues That Arise From Demanding People
  • Confidentiality in Handling Phone Calls and Documents
Techniques for Assisting Multiple Bosses
— Natascha F. Saunders
  • Assessing Working Styles
  • Tracking Everyone's Time
  • Negotiating Conflicting Schedules and Priorities
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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Online Manual

No credit available.

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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Natascha F. Saunders, M.S., MBA – Moderator

Natascha F. Saunders, Certified Professional Career Coach

  • Leadership faculty at Northeastern University
  • Frequent speaker and writer on branding, goal setting, communication and negotiation
  • Featured in Working Mother, Color Magazine USA, Spark & Hustle, ABC 5 Cityline, Metro
  • Certified Professional Career Coach (PARW/CC)
  • Ex. Cert, Harvard Kennedy School; M.B.A. degree, Johnson & Wales University; M.S. degree, Northeastern University; B.A. degree, UMASS Amherst
  • Can be contacted at 617-942-2861 or [email protected]

Marilyn Edelson

ontrack coaching and consulting, inc.

  • Founder and president of OnTrack Coaching & Consulting, Inc.
  • Coach, writer, speaker, and trainer
  • Frequent speaker at The Center for Women in Enterprise and local networking groups
  • Director, Coaching Certificate Program, Boston University School of Social Work, Professional Education Programs
  • International Coach Federation Master Certified Coach (M.C.C.)
  • M.S.S.S. degree, Boston University; B.A. degree, City College of New York
  • Can be contacted at 617-964-3202 or [email protected]
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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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  • Members Only Newsletter
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* For audio recordings you only pay shipping

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Product ID: 389077
Published 2012
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