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Live Webinar

60-minute live streaming program
  • December 18
  • 1:00 - 2:00 pm EST

How to Deliver Bad News to Your Boss

December 18

Learn effective strategies to approach tough conversations with confidence.

No one ever likes to disappoint others by delivering bad news to them. Delivering bad news to your boss can be particularly stressful and anxiety-provoking, regardless of whether you have a good relationship with him (or her) or not. However, with proper positioning, preparation, flexibility, compassion and good judgment, even these difficult and potentially explosive conversations can result in healthy dialogues that have the capacity to build and strengthen your credibility and your relationships, rather than weaken them. In this engaging topic, Sandy explores techniques for timing, holding, and following up on difficult conversations when necessary. Through the use of specific tools, tips and examples, you will learn how to prepare yourself and your boss for the dialogue, decide when and how to engage in them, and how to follow up on (or recover from) them when necessary.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Identifying the Risks, Benefits and Desired Outcomes for the Conversation
  • Difficult Conversation Checklist
  • Preparing for the Conversation
  • The Importance of Role-Playing
Holding the Conversation
  • Principles for Effective Dialogue
  • Active Listening, Pacing and Focus
  • Body Language
  • 5 Common Mistakes to Avoid
Understanding Differing Communication Styles and Behaviors
  • Barriers to Effective Communication
  • 4 Communication Styles
  • 4 Communication Behaviors
  • Communicating Assertively, yet Tactfully
Techniques for Managing Your Emotions
  • Managing Tears
  • Refocusing Anger
  • Emotional Triggers
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More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

Live Webinar Registration

  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

Who should attend?

This live webinar is designed for administrative assistants, executive assistants, office administrators, secretaries, office managers and other administrative professionals.

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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Sandy Geroux, M.S.

Sandy Geroux, M.S.

WOWplace

  • Has served as an executive administrative professional in the corporate environment for more than 18 years
  • Owned her own business since 1995, and conducts international speaking, training and consulting engagements to help others become more effective leaders and make their organizations better places to work, while providing new career opportunities for themselves
  • Conducted more than 125 keynotes and training presentations for more than 15,000 administrative professionals across the globe
  • Written three books, her most recent being Turn Your Workplace Into a WOWplace®! She is also a regular contributor to publications for administrative professionals, including ASAP (American Society for Administrative Professionals), London-based Executive Secretary magazine, and many online publications and blogs
  • Holds a bachelorís degree in psychology, as well as a masterís degree in information systems management, with an emphasis on marketing
  • Professional member of the National Speakers Association, National Speakers Association-Central Florida Chapter, and the International Federation for Professional Speakers
  • Contact Sandy at (407) 856-1188, [email protected] or on Twitter® @sandygeroux
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Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Product ID: 401182
Published 2017
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