Show navigation

Live Webinar

60-minute live streaming program
  • January 18
  • 1:00 - 2:00 pm EST

Also available as:

OnDemand Webinar
Audio & Reference Manual

Handling Difficult Personalities and Behaviors in the Workplace

January 18

Understand the different personality types and learn the methods for engaging in conflict productively.

This dynamic topic is intended to provide you with practical, relevant information regarding how to deal with individuals who make the workplace a difficult, demanding environment for co-workers and supervisors, and can hinder organizational productivity and effectiveness.

This essential, hands-on material is designed to teach successful approaches to handle difficult personalities and behaviors in the workplace. From classic, tried-and-true approaches to newer, well-researched techniques, you will learn key strategies for bringing forward more productive behaviors from co-workers, direct reports, managers and supervisors.

Who is “Difficult” and Why?

“Difficult” means: Hard to deal with, manage, overcome, or understand. Keep in mind difficult can be subjective and in the eye of the beholder. There are some people that most everyone finds equally abrasive, volatile, even abusive.

Sometimes understanding what is behind “difficult” behavior, can help you deal with the situation more effectively. Common Factors Include:

  • The accelerated pace of change
  • Lack of manners
  • Increased diversity
  • Boring jobs
  • Lack of motivation
  • Stressful jobs/life
  • Personal problems
  • Cynicism
  • Conflicting goals
  • Inappropriate management

This course will teach you the essential skills to helping overcome and working with individuals that have difficult or disruptive personalities. Learn the fundamentals of what is proactive vs. reactive and how to utilize assertiveness in your communication style.

Purchase Options

More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Difficult Personalities and Behaviors
  • What Are Some Difficult Personalities and Difficult Behaviors?
  • How, When and Where Do These Show up? How Does This Impact You? How Does This Impact Your Organization?
  • What Alternatives Do You Have, as a Co-Worker, in Dealing With Difficult Personalities and Behaviors? What Alternatives Do You Have, as a Supervisor?
Strategic Tools and Keys
  • Coaching, Mentoring and Training Approaches
  • Core Coaching Concepts
  • Effective Feedback, Language and Phrasing
  • The POR Method
  • Situational Solutions, Examples of Real Life Scenarios
  • Self-Care Under Stress
  • Other Alternatives and Approaches
  • Resources: Books and More
Purchase Options

More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

No credit available.

Live Webinar Registration

  • IAAP (Pending)
     
  • This course has been submitted for approval to the International Association of Administrative professionals for recertification point(s).
     

Audio & Reference Manual

No credit available.

Who should attend?

This live webinar is designed for administrative assistants, executive assistants, office administrators, secretaries, office managers and other administrative professionals.

Purchase Options

More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Miriam Reiss, DSS, MCC

Miriam Reiss, DSS, MCC

Wisdom Coaching

  • Executive coach and trainer, supports individuals and teams in optimal workplace functioning
  • Coached a diverse range of companies and industries, from technology and finance to retail and manufacturing
  • Author, The Self Esteem Experiment and co-author, Branding & Marketing Mastery
  • Master Certified Coach, the International Coach Federation’s highest certification
  • Past president of the Washington State Chapter, International Coach Federation (ICF)
  • Doctoral degree, Peace Theological Seminary
  • Can be contacted at [email protected]
Purchase Options

More Program Information

Why Lorman?

Over 30 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 400095
Published 2016, 2018
Purchase Options

Register today before this event fills.