Show navigation

Available in:

OnDemand Webinar
Audio & Reference Manual
MP3 Download

Handling Difficult Personalities and Behaviors in the Workplace

Understand the different personality types and learn the methods for engaging in conflict productively.

At work and in our personal lives we are often faced with challenging personalities and difficult situations. People often leave these interactions feeling deflated and defeated, wishing they could go back and have a do-over. Through a better understanding of yourself, other personality types, and the basic patterns of conflict, you can prepare for these interactions and enter them with skill and confidence. This topic will explore different personality types, methods for dealing with each, as well as proven methods for engaging in conflict productively. You will gain practical knowledge and skills you can apply right away in the workplace and your personal life. This information will help you better understand your own communication and interaction style and will help you work better with colleagues, family members and friends.

Runtime: 90 minutes
Who is “Difficult” and Why?

“Difficult” means: Hard to deal with, manage, overcome, or understand. Keep in mind difficult can be subjective and in the eye of the beholder. There are some people that most everyone finds equally abrasive, volatile, even abusive.

Sometimes understanding what is behind “difficult” behavior, can help you deal with the situation more effectively. Common Factors Include:

  • The accelerated pace of change
  • Lack of manners
  • Increased diversity
  • Boring jobs
  • Lack of motivation
  • Stressful jobs/life
  • Personal problems
  • Cynicism
  • Conflicting goals
  • Inappropriate management

This course will teach you the essential skills to helping overcome and working with individuals that have difficult or disruptive personalities. Learn the fundamentals of what is proactive vs. reactive and how to utilize assertiveness in your communication style.

Purchase Options

More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

All Kinds of People out There

  • What Shapes Our Personality?
  • How Much Control Do We Have Over Our Personality?
  • How to Manage Our Behaviors, Even If It's Not What Comes "Naturally"

Personality Types

  • Diagram of Main Personality Types
  • Suggestions for How to Best Interact With Each
  • How to Build Your Skills in Dealing With Each Type

Building a Respectful Work Environment

  • Avoiding Issues of Harassment or Discrimination
  • How to Actively Create a Respectful Work Environment
  • What to Do When Mistakes Happen

How to Engage in Productive Conflict

  • Make Others Feel Heard
  • Listen for Interests Behind Demands
  • Work to Reach Mutually Acceptable Solutions
Purchase Options

More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

No credit available.

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

Purchase Options

More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Deena B. Pargman, Ph.D.

Deena B. Pargman, Ph.D.

DB Pargman Consulting LLC

  • Principal of DB Pargman Consulting LLC since 1998
  • Conducts seminars and 1-1 trainings on respectful treatment in the workplace, diversity, communication skills, and conflict resolution, as well as individual and team personality assessments
  • Trained thousands of clients across all professional fields
  • Ph.D. degree in sociology, University of Florida
  • Can be contacted at 866-387-3367 or [email protected]
Purchase Options

More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 399266
Published 2016, 2018
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!