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Handling Difficult Personalities and Behaviors in the Workplace

Understand the different personality types and learn the methods for engaging in conflict productively.

This dynamic topic is intended to provide you with practical, relevant information regarding how to deal with individuals who make the workplace a difficult, demanding environment for co-workers and supervisors, and can hinder organizational productivity and effectiveness. This essential, hands-on material is designed to teach successful approaches to handle difficult personalities and behaviors in the workplace. From classic, tried-and-true approaches to newer, well-researched techniques, you will learn key strategies for bringing forward more productive behaviors from co-workers, direct reports, managers and supervisors.

Runtime: 64 minutes
Who is “Difficult” and Why?

“Difficult” means: Hard to deal with, manage, overcome, or understand. Keep in mind difficult can be subjective and in the eye of the beholder. There are some people that most everyone finds equally abrasive, volatile, even abusive.

Sometimes understanding what is behind “difficult” behavior, can help you deal with the situation more effectively. Common Factors Include:

  • The accelerated pace of change
  • Lack of manners
  • Increased diversity
  • Boring jobs
  • Lack of motivation
  • Stressful jobs/life
  • Personal problems
  • Cynicism
  • Conflicting goals
  • Inappropriate management

This course will teach you the essential skills to helping overcome and working with individuals that have difficult or disruptive personalities. Learn the fundamentals of what is proactive vs. reactive and how to utilize assertiveness in your communication style.

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Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Difficult Personalities and Behaviors

  • What Are Some Difficult Personalities and Difficult Behaviors?
  • How, When and Where Do These Show up? How Does This Impact You? How Does This Impact Your Organization?
  • What Alternatives Do You Have, as a Co-Worker, in Dealing With Difficult Personalities and Behaviors? What Alternatives Do You Have, as a Supervisor?

Strategic Tools and Keys

  • Coaching, Mentoring and Training Approaches
  • Core Coaching Concepts
  • Effective Feedback, Language and Phrasing
  • The POR Method
  • Situational Solutions, Examples of Real Life Scenarios
  • Self-Care Under Stress
  • Other Alternatives and Approaches
  • Resources: Books and More
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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on July 6, 2018.

Call 1-866-352-9540 for further credit information.

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.0
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.0 recertification point(s).
     

Audio & Reference Manual

No credit available.

MP3 Download

No credit available.

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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Miriam Reiss, DSS, MCC

Miriam Reiss, DSS, MCC

  • Executive coach and trainer, supports individuals and teams in optimal workplace functioning
  • Coached a diverse range of companies and industries, from technology and finance to retail and manufacturing
  • Author, The Self Esteem Experiment and co-author, Branding & Marketing Mastery
  • Master Certified Coach, the International Coach Federation’s highest certification
  • Past president of the Washington State Chapter, International Coach Federation (ICF)
  • Doctoral degree, Peace Theological Seminary
  • Can be contacted at [email protected]
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More Program Information

Why Lorman?

Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Pay once and get a full year of unlimited training in any format, any time!

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Product ID: 403505
Published 2018
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