Learn essential skills to communicate more clearly, professionally, and effectively.
As an administrative professional, your position is critical to the workings of the office, yet you may feel like you are hit from all sides with unreasonable expectations, emotional outbursts, and cloudy communications. How do you clearly and effectively communicate with all the different personality types while still getting your needs met and your work done? This topic will help you quickly identify and understand the basic traits of different communication styles so that you can adjust to their needs and be heard. The material will also explain how to manage up, down, and sideways by using these communication styles to deliver solid feedback and ensure they are receptive to your ideas. This information is critical to the professional who has to work with bosses, teammates, and clients from different departments, backgrounds, and generations.
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Why Lorman?
Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
| Defining and Recognizing Effective Communication | |
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| Clearing the Clutter | |
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| Delivering the Best Service | |
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Credit
More Program Information
Why Lorman?
Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Webinar
No credit available.
Live Webinar Registration
- IAAP 1.5
- This course has been preapproved by the International Association of Administrative professionals for 1.5 recertification point(s).
Audio & Reference Manual
No credit available.
MP3 Download
No credit available.
Who should attend?
This live webinar is designed for administrative assistants, executive assistants, office administrators, secretaries, office managers and other administrative professionals.
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Why Lorman?
Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Melanie Hope
Hope Speaking LLC
- Owner/operator of StormKatt Productions LLC (writing/editing) and Hope Speaking LLC (training/speaking)
- More than 20 years of experience in the corporate world in leadership and development
- Conducted The Copywriter’s Workshop to both private and public enterprises in 43 U.S. states
- Written multiple books about leadership, communication, and writing
- Distinguished (highest) Toastmaster status; semi-finalist in the 2012 World Championship of Public Speaking
- Professional editor and writer for multiple clients, including NPR
- Bachelor’s degree in communications, University of Washington
- Can be contacted at [email protected]; website: HopeSpeaking.com; Twitter®: twitter.com/hopespeaking; Facebook®: facebook.com/hopespeakingllc; YouTube®: youtube.com/hopespeaking; Pinterest™: pinterest.com/hopespeaking or LinkedIn®: linkedin.com/in/hopespeaking
Credit
More Program Information
Why Lorman?
Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
- Live Webinars
- OnDemand Webinars
- MP3 Downloads
- Course Manuals
- Audio Recordings*
- Executive Reports
- White Papers and Articles
- Sponsored Live Webinars
Additional benefits include:
- State Specific Credit Tracker
- Members Only Newsletter
- All-Access Pass Course Concierge
* For audio recordings you only pay shipping
Questions? Call 877-296-2169 to speak with a real person.
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$699/year
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