Learn essential skills to communicate more clearly, professionally, and effectively. As an administrative professional, your position is critical to the workings of the office, yet you may feel like you are hit from all sides with unreasonable expectations, emotional outbursts, and cloudy communications. How do you clearly and effectively communicate with all the different personality types while still getting your needs met and your work done? This topic will help you quickly identify and understand the basic traits of different communication styles so that you can adjust to their needs and be heard. The material will also explain how to manage up, down, and sideways by using these communication styles to deliver solid feedback and ensure they are receptive to your ideas. This information is critical to the professional who has to work with bosses, teammates, and clients from different departments, backgrounds, and generations.
Credit
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Why Lorman?
Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Agenda
Defining and Recognizing Effective Communication
- Understanding the Four Basic Personality Styles and How They Communicate
- How to Give Clear Instructions and Pitch Ideas to Each Communication Type
- How to Ensure You Receive Clear Instructions for Your Type
Clearing the Clutter
- How Your Intellectual Noise Gets in the Way of Your Understanding
- How to Hear Over Listening and Respond Without Planning
- Using Signposting and Debriefing to Ensure Clarity Across the Organization
Delivering the Best Service
- How (and Why) to Treat Everyone Like Your Customer
- Calming Quick Tempers and Emotional Outbursts
- Dealing With Divas and Naysayers
- How to Give and Receive Effective Feedback
Credit
More Program Information
Why Lorman?
Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Credits
OnDemand Webinar
This course was last revised on May 9, 2018.
Call 1-866-352-9540 for further credit information.
- ASAP PACE 0.1
- This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
- IAAP 1.5
- This course has been preapproved by the International Association of Administrative professionals for 1.5 recertification point(s).
Audio & Reference Manual
No credit available.
MP3 Download
No credit available.
Credit
More Program Information
Why Lorman?
Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
Faculty
Melanie Hope
Hope Speaking LLC
- Owner/operator of StormKatt Productions LLC , specializing in content writing and large-project editing
- Professional speaker and entertainer at Hope Speaking LLC
- Co-host, voice artist, and content writer for CounterCultureWISE Radio
- More than 20 years of experience in the corporate world in leadership and development
- Conducted The Copywriter’s Workshop to both private and public enterprises in 43 U.S. states
- Author of multiple books about leadership, communication, and writing
- Distinguished (highest) Toastmaster status; semi-finalist in the 2012 World Championship of Public Speaking
- Professional editor and writer for multiple clients, including NPR
- Bachelor’s degree in communications, University of Washington
Credit
More Program Information
Why Lorman?
Over 31 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.
All of your training, right here at Lorman.
Pay once and get a full year of unlimited training in any format, any time!
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