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Live Webinar

90-minute live streaming program
  • January 28
  • 1:00 - 2:30 pm EST

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OnDemand Webinar

Email Etiquette: Tips and Techniques for Success

January 28

Learn the essentials of email etiquette within the work place.

Business writing today means communicating through email; it is fast and convenient however there are rules and etiquette that should need to be followed otherwise it may give a bad impression about the sender to the recipient. The way you write and respond to emails and other documentation reveals much about your credibility and professionalism. It can make a difference between someone understanding your point of view, and agreeing with you, or not. It can also make the difference between someone interpreting your message the way you intended, and completely misunderstanding you. This topic is designed for professionals at all levels who wish to obtain better results from their written business communication.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Pros and Cons of Email

Email Legal Aspects

Cyber Manners

Goals of Writing Emails

Email "Rules of Thumb"- When to Use Cc

Factors That Will Help You to Get a Response

Know Your Audience

Email Response Time

Email Basic Format- Greetings and Closing and Signatures

Using Subject Lines

Perfect Your Grammar

Using Emoticons and Acronyms

Attachments and Links

Proofreading

Netiquette

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Webinar

This course was last revised on July 18, 2012.

Call 1-866-352-9540 for further credit information.

Live Webinar Registration

  • ASAP PACE 0.1
     
  • This course is pre-approved through the American Society of Administrative Professionals (ASAP) for 0.1 CEU(s) towards your PACE Recertification.
     
  • IAAP 1.5
     
  • This course has been preapproved by the International Association of Administrative professionals for 1.5 recertification point(s).
     

Who should attend?

This live webinar is designed for administrative assistants, executive assistants, office administrators, secretaries, office managers and other administrative professionals.

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Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Audrey Halpern

Audrey Halpern

ARH Employee Training

  • President of ARH Employee Training
  • More than 20 years of training facilitation/learning and development career, developing custom soft skills employee programs, onboarding and Train the Trainer experience
  • Adjunct professor at Hofstra University and has developed customized programs for numerous colleges and universities
  • Corporate trainer for Fortune 500 companies across the country
  • Partners with business coaches, HR leaders and other business leaders to facilitate corporate and institutional training events
  • Member of several professional organizations and has received numerous certifications
  • Writes weekly articles on LinkedInŽ Pulse that have garnered much recognition and an international following
  • Can be contacted at [email protected]; http://www.linkedin.com/in/audreyhtraining138/; [email protected]; www.arhemployeetraining.com/; www.facebook.com/ARH-Employee-Skills-
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More Program Information

Why Lorman?

Over 32 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

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Questions? Call 877-296-2169 to speak with a real person.

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Product ID: 404752
Published 2012, 2019
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