Available in:

OnDemand Course

Selecting the CRM that Aligns With Your Business

Salesforce.

com, Microsoft® CRM 2011, Oracle®, SAP - How do I choose the right one? Selecting the right CRM solution for your business is critical for enabling improved business processes and ultimately driving top-line revenue for your company. All CRM systems do not act alike - sure there are some similarities in functional capabilities, selecting the right CRM solution is contingent upon a few factors: your organization and customer strategy; business and technical requirements. Knowing these factors and asking the right questions of the CRM solution providers will help you narrow down the field of choice and help you choose the right system or pursue another option to improve your marketing, sales or customer service objectives. This OnDemand Webinar briefing is designed to brief you on the methodologies for selecting the right CRM solution for your business. You will not only learn the "academics" but hear a case study of a major travel and entertainment company who thought they needed a new CRM solution to replace an expensive legacy system but ended up pursuing another approach because of what they learned through the CRM selection process. 5 Reasons to Order • Find out which factors should influence your CRM decision • Discover which questions to ask CRM providers during the selection process • Hear examples of how other companies selected a CRM system • Learn why it's important to confirm your requirements before selection • Save time and money by learning how to select the right CRM provider the first time!

76 minutes
Certificate of Completion
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Agenda

Why Confirming Your Business and Technology Requirements Prior to CRM Selection Is so Important

What Questions to Ask CRM Providers During the Vetting and Pre-Selection Process

Key CRM Vendor Considerations and Sample Evaluation Factors

Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Credits

OnDemand Course

This course was last revised on May 11, 2011.

Call 1-866-352-9540 for further credit information.

Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

Faculty

Art Hall

Art Hall

Alvarez & Marsal

  • Senior Director with Alvarez & Marsal in Atlanta; focuses on customer service, CRM, and supply chain
  • Over 25 years of operations and people leadership
  • Certified in Prosci Change Management®
  • Bachelor’s degree, State University of New York at Binghamton
  • Can be contacted at [email protected] or 404-759-9158
Purchase Options

Add to Wishlist

More Program Information

Why Lorman?

Over 37 years and 1.4 million customers worth of experience providing continuing education. Our passion is providing you world-class training to help you succeed in business and as a professional.

All of your training, right here at Lorman

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • OnDemand Courses
  • Live Webinars
  • MP3 Downloads
  • Course Manuals
  • Executive Reports
  • White Papers and Articles

Additional benefits include:

  • State Specific Credit Tracker
  • All-Access Pass Course Concierge

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today
With This Course

Access to all training products for one year
$699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.

Product ID: 387631
Purchase Options

Available in Multiple Formats

Purchase this course and learn on your schedule!