Dealing with Difficult Patients
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CD & Manual | ||
| 385377TMX | $99.00 USD |  |
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| Credit Details | |||
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87 Min. Audio MP3 - No shipping cost | ||
| 385377POD | $99.00 USD | |
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| Credit Details | |||
| What is a Podcast? | |||
Benefits
Often hospitals and other healthcare facilities must weigh the value of client satisfaction and safety. Acute care settings may be particularly susceptible to the problem difficult patients because of the number of different service providers involved and the fact that it is an important and heavily people-based service. Difficult patients cannot be avoided; therefore health care institutions must have clear strategies for responding to difficult patients to minimize the inherent adverse impact. This teleconference will review best-practices of leading health care institutions and identify specific approaches to manage the outcomes of most types of conflicts in a variety of health care settings.
Learning Objectives:
- You will be able to describe types of conflict in the health care setting.
- You will be able to discuss patient and caregiver safety issues.
- You will be able to identify strategies to diffuse difficult situations.
- You will be able to review proactive approaches to dealing with difficult patients.
Agenda
| Dealing With Difficult Patients – Overview | |
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| Legal and Ethical Dilemmas | |
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| Specific Approaches to Dealing With Difficult Patients | |
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Faculty
Ramesh C. Upadhyaya, UNCG School of Nursing
Ramesh C. Upadhyaya
- Clinical instructor in the Department of Adult Health at the Margaret C. Moore School of Nursing at The University of North Carolina at Greensboro
- Currently teaches at all levels in the undergraduate program, including fundamentals of nursing, nursing health assessment, intermediate nursing skills and advanced medical/surgical nursing
- Bachelor and Master’s degrees in nursing, The University of North Carolina at Greensboro
- Master’s degree in business administration, Bryan School of Business and Economics at The University of North Carolina at Greensboro
- More than 20 years of experience in the health care industry, beginning with his first position out of high school as a combat medic in the U.S. Army
- Experience in emergency nursing, critical care nursing, rehabilitation nursing and nursing administration
- Certification is in rehabilitation nursing
- Taught at other schools of nursing, and is called upon regularly as a management consultant in health care for both the public and the private sector
- Published articles in journals such as Journal of Rehabilitation Nursing, American Journal of Nursing and Nursing Perspectives
- Presented more than 20 papers at state, national, and international conferences
- Presented papers on workforce issues such as diversity, disability and ethical dilemmas for the Association of Rehab Nurses at Washington, D.C.; the National League for Nursing educational summit in San Antonio, Texas; and the American Assembly for Men in Nursing in New Orleans, Louisiana
- Co-authored a chapter with Dr. Don Kautz in a Geriatric Nursing textbook, and authored a chapter in a Nursing Health Assessment textbook
These Materials are Designed For
Nurses and nursing assistants, physicians, medical facility staff, counselors and attorneys
| CD & Manual | - CD Set with bound 18 page manual |
| Podcast | - 87 Minute MP3 with 18 page electronic manual - Immediate Access and No Shipping Cost |
