White Paper

Healthcare Consumerism Has “Won the Day”

 

Improving patient satisfaction is a critical component for optimizing financial outcomes.

Consumerism in healthcare is here to stay and this trend will have a material impact on the way healthcare is perceived and delivered for the foreseeable future. Providers must develop a flexible approach so they can respond to the new consumer-centric economic landscape. They need to meet the demands of consumerism by designing products and delivering services that address patient needs and expectations. Patient education must advance to address the differences in patient health conditions and motivations. The days of the typical “one size fits all” educational approach are long gone. 

                                                                     

Phil C. Solomon is the Vice President of Global Services for MiraMed, a global healthcare revenue cycle outsourcing company, and is the publisher of Revenue Cycle News, a healthcare business information blog. Phil has over 25 years’ experience consulting on a broad range of healthcare initiatives for clinical and revenue cycle performance improvement. He has worked with the industry’s largest health systems, developing executable strategies for revenue enhancement, expense reduction and clinical transformation. He can be reached at [email protected], (404) 849-8065 and also on Twitter @philcsolomon.

Agenda

Faculty

Phil C. Solomon

MiraMed

  • Publisher of Revenue Cycle News and vice president of Global Services for MiraMed
  • 25 years of experience consulting on numerous financial and revenue cycle engagements across various health care market segments; has designed and developed executable strategies for outsourcing initiatives for clinical and revenue cycle financial performance improvement, revenue enhancement and expense reduction for a broad range of hospitals, health systems and multi-specialty physician groups
  • Numerous educational webinars and speaking engagements such as Healthcare Financial Management Association, MiraMed Learning Institute, National Association of Healthcare Access Management (HFMA) and American Association of Healthcare Administrative Management (AAHAM)
  • Featured writer for Revenue Cycle News, The Focus, BMH Healthcare Blog, Blog-Dash, Healthcare Financial Management Association publications and Ezine Article Publications
  • Member HFMA, American Collectors Association and Healthcare Information and Management Systems Society (HIMSS)
  • Graduate, San Diego State University
  • Can be contacted at 404-849-8065, [email protected], [email protected] and Twitter @philcsolomon

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