Video

  • 19 minutes

Active Listening Skills

 
Active listening techniques comprise the fundamental skillset for any kind of crisis intervention. They are multipurpose communication tools that can be effectively applied to a wide range of routine and emergency scenarios, from psychotherapy, to business negotiation, to hostage and crisis intervention. This video will provide you with an overview of active listening strategies to deal with a broad range of people and situations.
Runtime: 19 minutes

Agenda

Faculty

Laurence Miller, PhD

Laurence Miller, PhD

  • Private practice in clinical and forensic psychology, Boca Raton, Florida
  • Police psychology consultant and trainer for several regional and national law enforcement agencies, including the Palm Beach County Sheriff’s Office, West Palm Beach Police Department and Florida Highway Patrol
  • Forensic psychological examiner for the Palm Beach County Court, conducting criminal competency, sanity and dangerousness assessments
  • Independent forensic evaluator and expert witness in civil cases involving neuropsychology, posttraumatic stress disorder, workers compensation and personal injury
  • Adjunct professor, Department of Psychology, Florida Atlantic University, teaching courses in abnormal psychology, clinical psychology and forensic psychology
  • Adjunct instructor, Department of Criminal Justice, Palm Beach State College and Criminal Justice Institute, teaching courses in criminal psychology, law enforcement stress management and law enforcement crisis intervention
  • Conduct seminars, workshops and continuing education programs in neuropsychology, forensic psychology, mental health law and clinical treatment strategies
  • Maintain the Practical Police Psychology column on the PoliceOne.com website
  • Writer of over 300 print and online publications, including the recent books, Practical Police Psychology: Stress Management and Crisis Intervention for Law Enforcement and Criminal Psychology: Nature, Nurture, Culture
  • Media commentator for local, regional, national and international radio and TV

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