How to Put Customers on Hold and Keep Them Happy

Learn effective and proven ways to put customers on hold without losing their business or frustrating them.

Customer loyalty is so important today because it is the key differentiator in customers choosing you over the product or service features. Just as important, proper customer service helps to keep customers longer – significantly lowering your marketing and sales costs while allowing higher margins. One of the most crucial aspects of customer service processes is the use/need of hold. Once placed there a firm literally has minutes if not nanoseconds to make a positive impression. Don’t lose sales or clients because of any mistreatment of hold. If you desire to become more competitive and increase revenue using better techniques then this is the topic for you.

Customer service is the key to your marketing and profitability success factors. It lowers attrition in organization and it heightens productivity. You need the right people, the right processes and the right procedures that ensure success. When you have a great customer oriented team, employees are happy, customers are happy, shareholders are happy and expenses are lowered. Your environment is a pleasant energized place of productivity.

Faculty

Drew Stevens, Ph.D.

Stevens Performance Group