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How to Put Customers on Hold and Keep Them Happy

 

Learn effective and proven ways to put customers on hold without losing their business or frustrating them.

Customer loyalty is so important today because it is the key differentiator in customers choosing you over the product or service features. Just as important, proper customer service helps to keep customers longer – significantly lowering your marketing and sales costs while allowing higher margins. One of the most crucial aspects of customer service processes is the use/need of hold. Once placed there a firm literally has minutes if not nanoseconds to make a positive impression. Don’t lose sales or clients because of any mistreatment of hold. If you desire to become more competitive and increase revenue using better techniques then this is the topic for you.

Customer service is the key to your marketing and profitability success factors. It lowers attrition in organization and it heightens productivity. You need the right people, the right processes and the right procedures that ensure success. When you have a great customer oriented team, employees are happy, customers are happy, shareholders are happy and expenses are lowered. Your environment is a pleasant energized place of productivity.

Agenda

Faculty

Drew Stevens, Ph.D.

Drew Stevens, Ph.D.

Stevens Performance Group

  • International financial educator for individuals seeking to optimize and understand retirement
  • Works with individuals that grapple with finances and transforms them into wealthy professionals with the liquidity and lifestyle they desire to live with profound longevity to create a legacy
  • History on Wall Street, gaining a vast knowledge of financial markets and 37 years of experience enabling him to create a holistic plan for every individual, helping to maximize income and mitigate risk while never running out of retirement money
  • Well-known international keynote speaker, workshop provider, and media host
  • Author of 14 books (his latest, Understanding Social Security) and over 5,500 articles to stimulate others to increase their knowledge and awareness of the financial markets
  • Holds licenses in seven states enacting as a fiduciary for his clients
  • NSSA certified

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