Learn effective strategies to approach tough conversations with confidence.
No one ever likes to disappoint others by delivering bad news to them. Delivering bad news to your boss can be particularly stressful and anxiety-provoking, regardless of whether you have a good relationship with him (or her) or not. However, with proper positioning, preparation, flexibility, compassion and good judgment, even these difficult and potentially explosive conversations can result in healthy dialogues that have the capacity to build and strengthen your credibility and your relationships, rather than weaken them. In this engaging topic, Sandy explores techniques for timing, holding, and following up on difficult conversations when necessary. Through the use of specific tools, tips and examples, you will learn how to prepare yourself and your boss for the dialogue, decide when and how to engage in them, and how to follow up on (or recover from) them when necessary.
Agenda
Faculty
Sandy Geroux, M.S.
WOWplace
- Has served as an executive administrative professional in the corporate environment for more than 18 years
- Owned her own business since 1995, and conducts international speaking, training and consulting engagements to help others become more effective leaders and make their organizations better places to work, while providing new career opportunities for themselves
- Conducted more than 125 keynotes and training presentations for more than 15,000 administrative professionals across the globe
- Written three books, her most recent being Turn Your Workplace Into a WOWplace®! She is also a regular contributor to publications for administrative professionals, including ASAP (American Society for Administrative Professionals), London-based Executive Secretary magazine, and many online publications and blogs
- Holds a Master’s degree in information systems management, with an emphasis on marketing, as well as a Bachelor’s degree in psychology
- Professional member of the National Speakers Association, National Speakers Association-Central Florida Chapter, and the International Federation for Professional Speakers
- Contact Sandy at (407) 856-1188, [email protected] or on Twitter® @sandygeroux
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