Slide Deck

46 Slides available anytime
  • 46 Slides

Customer Service Best Practices for Social Media

 

Learn how to better utilize social media to increase customer satisfaction.

Many business owners and entrepreneurs are savvy and knowledgeable when it comes to their services and products, but are slow to implement social media platforms and technology. They're often unsure how to use them so it benefits their company and their clients (as in chatbots), or how to use it to set up credibility (as in Facebook®), or how to manage complaints that appear on social media. This topic will help close these gaps of knowledge. We'll talk about chatbots - what they are, how to set them up, and best practices for messaging. We'll also talk about how to set up and secure your Facebook® page, how to use it to spread your message, and ads. And finally, we'll cover the best course of action to take when managing online customer complaints.

Agenda

Faculty

Lisa Larter

Lisa Larter

Lisa Larter Consulting

  • 2017 Inductee into Alan Weiss' Million Dollar Consultant Hall of Fame
  • The host of annual Ottawa business conference for 350+ attendees
  • Author of Amazon International Bestseller, Pilot to Profit: Navigating Entrepreneurship to Build Your Business Using Online Marketing, Social Media, Content Marketing, and Sales
  • Built and sold companies and generated millions of dollars in sales
  • Founder of The Pilot Project program
  • Spoken numerous times at the eWomenNetwork International Conference and Business Expo

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

  • Live Webinars
  • OnDemand Webinars
  • MP3 Downloads
  • Course Manuals
  • Audio Recordings*
  • Executive Reports
  • White Papers and Articles
  • Sponsored Live Webinars

Additional benefits include:

  • State Specific Credit Tracker
  • Members Only Newsletter
  • All-Access Pass Course Concierge

* For audio recordings you only pay shipping

Questions? Call 877-296-2169 to speak with a real person.

Sign Up Today

Access to all training products $699/year

Unlimited Lorman Training

With the All-Access Pass there is no guessing what you will need for your yearly training budget. $699 will cover all of your training needs for an entire year!

Easy Registrations

Once you purchase your All-Access Pass you will never be any further than one-click away from attending any Lorman training course.

Invest in Yourself

You haven't gotten to where you are professionally by luck alone; it's taken a lot of hard work and training. Invest in yourself with the All-Access Pass.