Account opening mistakes could have irreparable consequences for your customer and possibly their heirs.
This topic takes a look at the legal issues of opening personal accounts and how styling those accounts could make it easy for estate planning or a total nightmare. This session will also assist customer contact staff in building a framework for addressing some difficult questions asked by your customer without giving tax or legal advice. Estate planning for your customer maybe affected by what you and your customer decide to do on a particular account. How can you avoid making a costly mistake for your customer? Beginning with the signature card contract and identification issues under Customer Identification Programs, we will cover single party accounts, authorized signers, joint accounts, fiduciary accounts, removing and adding owners and much more.
Agenda
Faculty
Christy Crawford
Christy Crawford Consulting
- President of Christy Crawford Consulting, an Orlando based company, specializing in the education of banks and credit unions across the nation
- Former trainer for Wal-Mart Corporation, and former V.P. of Gettechnical Inc. she brings her previous 13 years of sales and training experience to your financial institution
- Her expertise is on the deposit side of the financial institution and she focuses on teller training, new accounts, Individual Retirement Accounts, Health Savings Accounts, robbery, security and BSA for the frontline training
- Along with providing live in-house training for banks she is a frequent speaker for Florida Banker Association, Louisiana Bankers Association, Alabama Bankers Association, Arkansas Bankers Association, and many other companies within the industry
- Bachelor's degree, Louisiana State University and is BSA/AML certified
- Can be contacted at 225-252-7173 or [email protected]
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