About
🗣️ Social Media and Digital Marketing Specialist/Partner - PopSpeed Digital Marketing…
Articles by Lori Jo
Activity
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We're proud to support this Founder to CEO program!
We're proud to support this Founder to CEO program!
Liked by Lori Jo Vest
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There’s still time to register for American Iron and Steel Institute's #GreatDesignsInSteel! GDIS is just 3 weeks away! Don’t miss more than 30…
There’s still time to register for American Iron and Steel Institute's #GreatDesignsInSteel! GDIS is just 3 weeks away! Don’t miss more than 30…
Liked by Lori Jo Vest
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Do you meditate? Just curious. A long time ago, a friend suggested I meditate, so I found myself in a meditation class on a Saturday afternoon…
Do you meditate? Just curious. A long time ago, a friend suggested I meditate, so I found myself in a meditation class on a Saturday afternoon…
Liked by Lori Jo Vest
Experience
Education
Volunteer Experience
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Cancer Survivor Mentor
Immerman's Angels
Publications
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Taming Gladys! The Busy Leader's Guide to Creating Fierce Customer Loyalty
Gladys Worldwide, LLC - CreateSpace Publishing
Taming Gladys! The Busy Leader's Guide to Creating Fierce Customer Loyalty is a proven guide to creating lasting customer relationships, based on the practices of highly successful organizations that shared valuable lessons learned.
Companies can make significant improvements from a multi-part customer service course based on our real world findings. Even those with busy schedules and nonstop customer demands can use bite-sized lessons to train their teams in short meetings or through…Taming Gladys! The Busy Leader's Guide to Creating Fierce Customer Loyalty is a proven guide to creating lasting customer relationships, based on the practices of highly successful organizations that shared valuable lessons learned.
Companies can make significant improvements from a multi-part customer service course based on our real world findings. Even those with busy schedules and nonstop customer demands can use bite-sized lessons to train their teams in short meetings or through self-study. Taming Gladys is a customer service boot-camp-in-a-book that busy leaders can use to take their service team's skills to the highest levels.
This curriculum was piloted with a variety of companies, from a crew of field service technicians to online customer service providers. The material was enhanced based on their feedback.
“Marilyn Suttle and Lori Jo Vest have created an essential customer experience training program in book form. It gives leaders and managers a creative approach to service excellence that will be immensely helpful to any organization, large or small!” - Josh Linkner, NYT Bestselling Author & Tech Entrepreneur
“Powerful activities and insights to fuel passion, purpose and the desire to serve with excellence.” - Jack Canfield, Bestselling Author of "The Success Principles" & Originator of the "Chicken Soup for the Soul®" Series
“A must-have customer service resource. An easy-to-use guide to creating customer loyalty.” - Shep Hyken, Customer Service Expert & Author of "Amaze Every Customer Every Time"Other authorsSee publication -
"Who's Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan"
AMACOM/NY
“It’s the substantive, down-to-earth advice that sets this book apart from its competitors, as well as the helpful chapter-end sections, which contain practical points and thought-provoking questions and answers. The whole is an extremely well-organized and easy to use guide illuminated by the authors’ obvious passion for customer service.” - Publisher's Weekly
Other authorsSee publication
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Great Designs in Steel #GDIS2024 is one of the premier automotive steel events in the industry and one of the only ones that are free. are you going?
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