Lori Jo Vest

Lori Jo Vest

Birmingham, Michigan, United States
6K followers 500+ connections

About

🗣️ Social Media and Digital Marketing Specialist/Partner - PopSpeed Digital Marketing…

Articles by Lori Jo

Activity

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Experience

Education

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    Activities and Societies: Program Board, 91FM Radio, Media Production Department Staffer

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Volunteer Experience

  • Cancer Survivor Mentor

    Immerman's Angels

    Health

    I am fortunate to be a survivor of an attack by the cancer beast so I used my experience, strength, and hope to encourage other survivors and help them process the diagnosis and get through their treatment journey and back to their life.

Publications

  • Taming Gladys! The Busy Leader's Guide to Creating Fierce Customer Loyalty

    Gladys Worldwide, LLC - CreateSpace Publishing

    Taming Gladys! The Busy Leader's Guide to Creating Fierce Customer Loyalty is a proven guide to creating lasting customer relationships, based on the practices of highly successful organizations that shared valuable lessons learned.

    Companies can make significant improvements from a multi-part customer service course based on our real world findings. Even those with busy schedules and nonstop customer demands can use bite-sized lessons to train their teams in short meetings or through…

    Taming Gladys! The Busy Leader's Guide to Creating Fierce Customer Loyalty is a proven guide to creating lasting customer relationships, based on the practices of highly successful organizations that shared valuable lessons learned.

    Companies can make significant improvements from a multi-part customer service course based on our real world findings. Even those with busy schedules and nonstop customer demands can use bite-sized lessons to train their teams in short meetings or through self-study. Taming Gladys is a customer service boot-camp-in-a-book that busy leaders can use to take their service team's skills to the highest levels.

    This curriculum was piloted with a variety of companies, from a crew of field service technicians to online customer service providers. The material was enhanced based on their feedback.

    “Marilyn Suttle and Lori Jo Vest have created an essential customer experience training program in book form. It gives leaders and managers a creative approach to service excellence that will be immensely helpful to any organization, large or small!” - Josh Linkner, NYT Bestselling Author & Tech Entrepreneur

    “Powerful activities and insights to fuel passion, purpose and the desire to serve with excellence.” - Jack Canfield, Bestselling Author of "The Success Principles" & Originator of the "Chicken Soup for the Soul®" Series

    “A must-have customer service resource. An easy-to-use guide to creating customer loyalty.” - Shep Hyken, Customer Service Expert & Author of "Amaze Every Customer Every Time"

    Other authors
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  • "Who's Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan"

    AMACOM/NY

    “It’s the substantive, down-to-earth advice that sets this book apart from its competitors, as well as the helpful chapter-end sections, which contain practical points and thought-provoking questions and answers. The whole is an extremely well-organized and easy to use guide illuminated by the authors’ obvious passion for customer service.” - Publisher's Weekly

    Other authors
    See publication

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