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"A first rate seminar by any standard."
- John Sheski
Wisconsin Physicians Service Ins. Corp.
Upcoming Customer Service Audio Conferences
07/11/2012
Customer Service Upselling: Best Practices to Capitalize on Every Call
06/13/2012
Overcoming Language Barriers to Provide Great Customer Service
08/09/2012
Utilizing Metrics to Improve Operations and the Customer Experience: Managing a Call Center by the Numbers
Featured Customer Service Bookstore Products
Showing 1-4 of 4 Results
Customer Service Upselling: Best Practices to Capitalize on Every Call
Audio
Laws & Regulations
Price: $99.00
How to Design & Conduct Effective Customer Satisfaction Measurement Surveys
Audio
Laws & Regulations
Price: $99.00
Satisfaction: How Every Great Company Listens to the Voice of the Customer
Book
by Chris Denove, James D. Power, IV
Price: $25.95
Let's Make It Right: Techniques for Handling Challenging Customers
Audio
Laws & Regulations
Price: $99.00