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Customer Support Continuing Education Courses

Improve your customer support skills with continuing education live programs, seminars, OnDemand and online training.

Your teamís ability to respond to customers when they have an issue is critical to creating a positive experience. You want your customers to leave your organization feeling confident in their decision and fully taken care of. You already know your product or service better than anyone ó translating that knowledge to excellent customer support requires effective communication and problem-solving skills.

Thatís where Lorman Education Services comes in. We offer online customer support training that takes the skills of your team to the next level. Our training programs and OnDemand programming offer a comprehensive education that covers everything you need to ensure a top-tier experience for your clients.

Who Can Benefit?

Our customer support training courses are designed to offer value to participants from all industries, at all stages of their careers. We offer training programs to benefit:

Customer Support Training Resources

Read Now White Paper Phrases Customer Service Professionals Should Avoid
Published: January 17, 2018
White Paper
Read Now White Paper Creating a Great Customer Return Policy
Published: January 3, 2018
White Paper
Read Now Slide Deck Service That Achieves Revenue (STAR)
Published: December 27, 2017
Slide Deck
Read Now Slide Deck How to Put Customers on Hold and Keep Them Happy
Published: December 13, 2017
Slide Deck
Read Now White Paper Tips for Overcoming Language Barriers in Customer Service
Published: November 29, 2017
White Paper

View more Customer Support Training resources

Training with Lorman Education Services is easy. A diverse course catalog and flexible training options allows you to work around your schedule or learn at your own pace. Keep reading for more information.

Our Programming

Our online customer support training includes live programs that can be accessed from any computer or mobile device, as well as OnDemand self-study programming that can be downloaded or streamed at your convenience. All courses are developed and led by our expert faculty, which includes leading management consultants from some of todayís most prominent firms.

We host dozens of programs every month, and new courses are being added all the time. Check out our calendar to view upcoming events, or follow the links on this page to search our OnDemand archive. Some currently available courses of interest to managers and customer support professionals include:

To stay informed on the latest program offerings, be sure to sign up for our mailing list and get updates delivered straight to your inbox.

Why Lorman Education Services?

Lorman Education Services has been a leading provider of distance learning programs since 1987. Weíve trained more than 1.4 million professionals on the fundamentals of great customer support, as well as a wide range of other topics and issues.

Make us your first choice for online customer support training to benefit from our incisive programming, skilled faculty and convenient learning options. With our exclusive All-Access Pass, you can have all this and more for just $699/year. For details, keep browsing our website or contact our customer response team to speak with a representative directly.

Learn More

Unlimited Training With the All-Access Pass

All of your training, right here at Lorman.

Pay once and get a full year of unlimited training in any format, any time!

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MP3 Downloads
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Audio Recordings*
Executive Reports
White Papers and Articles
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