OverviewYour customers have many needs – that they know about and that they’ve yet to discover; immediate problems and future needs. Luckily, you have solutions for each. Your key: the ability to upsell and cross-sell! If you’re not upselling and cross-selling you’re actually delivering bad customer service! And, as a salesperson, you’re leaving money on the table!
These reference materials will give you the skills and confidence, the phraseology and strategies to better sell and serve your customers through upselling and cross-selling. You will replace dread and self-consciousness with confidence and savior-faire when you effortlessly add on more sales to your customers’ orders.
AuthorsCraig Harrison, Expressions Of Excellence!™
© 2013 Lorman Education Services