OverviewThese reference materials are designed for any professional who communicates regularly with clients or customers who have a strong foreign accent or natural speech impediment.
Not everyone has the ability to understand those who pronounce words differently. For most of us, good communication skills must be learned and developed. These reference materials provide practical tips and shortcuts on how to “connect” with others in spite of the linguistic differences. On-line customer service skills, interpersonal communication, and cross-cultural awareness are just a few of the many topics of discussion, as Bill mixes drama with personal anecdotes to emphasize the value of overcoming language barriers at the workplace.
AuthorsWilliam C. Harvey, M.S., Language Services Institute
© 2013 Lorman Education Services